Ep.31 Jacobs the Jewellers | Putting Customers First for over 75 Years
With Adam Jacobs
Guest Names: Adam Jacobs
Episode Description:
In this episode, we delve into the world of Jacobs the Jewellers, a family-run jewellery store with a rich history in Reading, UK.
We speak with Adam Jacobs, the third-generation owner, about the challenges and successes of building a successful family business. Adam shares his insights on providing exceptional customer service and building strong relationships in Reading.
The episode explores the challenges facing independent businesses in today’s competitive market, including the importance of adapting to changing consumer behaviour and the ever-evolving retail landscape. Adam discusses the significance of craftsmanship, highlighting Jacobs’ commitment to quality and their focus on crafting unique made in the UK pieces.
Jacobs website: https://jacobsthejewellers.com/
Jacobs Social Channels:
Visit Jacobs the Jewellers website:
Listen to the episode
Episode Time Codes
00:30 Introduction
00:43 Introduction to Adam and Jacobs the Jewellers
05:07 How Reading has changed over the years and Jacobs’ involvement with the community
06:51 What sets Jacobs’ jewellery apart
08:15 Jacobs’ website | Academy section
09:21 Jewellery, value and stories
12:13 What jewellery is popular now?
13:44 Finding your favourite piece of jewellery
14:28 The made in the UK stamp
17:00 Challenges Jacobs has faced
19:40 What ways work for marketing Jacobs
23:07 Goals for Jacobs moving forwards
24:17 Keeping up to date with the industry
25:22 Final thoughts
Videos
UnderTwoK's Mission
Changing People's Behaviours
Key takeaways
The Importance of Exceptional Customer Service: Adam emphasises that building strong customer relationships is paramount for long-term success.
The Value of Community Engagement: Jacobs the Jewellers actively participates in the Reading community, as a way of giving back and gaining valuable insights.
The Power of Adaptability and Innovation: Adam discusses the challenges facing high-street businesses and the importance of adapting to changing consumer behaviour.
